Reference

Legal Terms That Cover Your Account

Your hehe500 account runs on a short set of written rules, and this page holds them together: account terms, privacy, wallet handling and the local-law limits on who we can accept.

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hehe500 Legal Terms That Cover Your Account
DATA AND CHANGES

Data Handling, Cookies and Your Requests

Written rules only count if the practice behind them matches, so here is the practice. We hold what you hand over at sign-up — name, mobile wallet number, transaction history — to run your account and meet the record-keeping our payment partners and local rules expect. Cookies keep your session and language choice, little else. Want a copy of your data or a correction made? Write from your registered email; we check the wallet number on file before anything changes.

Login and device checks

Your password plus an OTP sent to your registered number gets you in. A new device asks for that code again, so a borrowed phone can't quietly reopen your session.

What we hold on file

Your name, mobile wallet number, contact details and the transaction records behind bKash, Nagad and Rocket movements. That's what settles a payment query months later.

How long we keep it

Records stay for the period our payment partners and local rules require, then they are cleared. We don't hold a closed account's history past that window.

Asking for a copy or fix

Message us from your registered email and say what you need changed or sent to you. We verify against the wallet number on file, then reply on the same thread.

POLICY HELP DESK

Where to Send Legal Questions

A clause you can't follow is a clause we've written badly, so ask. Our Bangladesh support team handles legal and account questions through the channels you already use for a deposit problem: live chat inside your account, email, and the wallet desk when a payment is stuck. Quote your account number and the heading you're reading, and we'll point you to the exact wording that applies to your case.

Team online

In-account chat

Open the chat panel while logged in and pick the policy topic. Your account number comes attached automatically, so we can pull the clause you're asking about without a round of questions.

Email the policy desk

For anything longer, send it by email with the section heading and your question. Attach a screenshot if a screen is behaving oddly and we'll read both together.

Wallet verification help

When a bKash, Nagad or Rocket payment is held, the same desk checks the transaction reference against your account record and tells you plainly what's missing.

Legal Questions We Get Asked Most

These are the questions that land in our inbox most often from players in Dhaka and elsewhere in Bangladesh, answered in plain terms rather than legal phrasing. If yours isn't here, send it over and we'll add it to the list once we've answered you directly.

Anyone old enough to gamble legally where they live, in a region where we accept sign-ups. You need one account in your own name and a mobile wallet number registered to you.

Partly. This page sets our side of the rules; your mobile wallet provider sets theirs. Where a deposit or withdrawal touches both, the two agreements apply side by side.

Message support from your registered email and we'll close it once any open payment settles. Records stay for the period local rules and our payment partners require, then get cleared.

Yes. Ask from your registered email, we verify against the wallet number on file, and we send you what we hold. Corrections follow the same route and the same check.

The current version always sits here, and the date at the top moves when we edit it. A change touching your wallet or access is flagged through your account contact details.

The law that governs our operation, read alongside the rules where you live. Local rules can limit what we can offer you, so nothing written here overrides them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.