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What Our Privacy Policy Covers

Opening an account takes a mobile number and a wallet, whether that is bKash, Nagad or Rocket, and this page tells you exactly what happens to that data afterwards.

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hehe500 What Our Privacy Policy Covers
HOW WE HANDLE IT

Cookies, Security and Keeping Records

Every setting described on this page is one we actually run, not a paragraph borrowed from somewhere else. Sessions are tied to a one-time code sent to your mobile, passwords are stored hashed, and wallet numbers are masked on support screens so an agent can confirm a match without reading the full string. Cookies are split by job: the ones that keep you logged in, and the ones that tell us which lobby tiles get opened. You can clear the second kind from your browser whenever you like.

Account data we hold

Your mobile number, registered name, wallet number and the transaction log behind each deposit and withdrawal. Password values are hashed, so nobody on our side can read them back to you.

Cookies and your choices

One cookie keeps you signed in; another counts which lobby tiles get opened. Clear the second from your browser settings at any time, and the sign-in cookie stays until you log out.

Session and login security

A one-time code goes to your mobile before a new device gets in. If that code was not you, message support and we will end the session and reset access with you.

Changes and deletion requests

Write in from your registered number and we will correct a misspelt name or remove what we no longer need to hold. Payment records stay until their retention period ends.

REACH OUR DESK

How to Contact Us About Your Data

Three routes reach the team that handles privacy requests, and none of them need you to explain the whole story twice. Have your account mobile number ready. That is what we search on. Live chat sits inside the lobby once you log in, the contact form on this site takes longer messages, and our support replies in English. If your question is about a wallet name that no longer matches your account, say so in the first line so we route it to verification straight away instead of back and forth.

Live chat after login Open your account and the chat icon sits in the lobby header. Give the agent your mobile number and they can pull up your record, including any wallet name that failed verification.
Contact form on this site Longer requests belong here, like a copy of your records or a name correction. Paste the wallet transaction reference if your question is about a bKash, Nagad or Rocket payment that cleared oddly.
Wallet verification team When a deposit name does not match your account name, this is the team that checks it. Send the wallet number and the amount, and keep the app receipt open on your phone.

Privacy Questions You Send Us

These are the questions that land in our support queue most often, answered the same way we would answer them in chat. If yours is not here, send it through the contact form and a person will read it. Requests about your own account always get a reply from us, not an automated loop.

Your mobile number, the name registered on your wallet, your date of birth, your password in hashed form, plus a log of deposits, withdrawals and the devices used to log in.

Only what a transfer needs: the wallet number, the amount and a reference. The payment channel never receives your password or your play history, and no advertiser gets your mobile number.

Message support from your registered number and say you want a copy. We confirm it is you with a one-time code, then send the record to the same mobile number.

Yes, and most of it goes once the account closes. Deposits and withdrawals stay for the retention period our payment partners set, because those records settle any later dispute.

Two kinds run here. The sign-in cookie keeps your session alive. A second counts which lobby tiles and games get opened so we can tidy the layout, and you can clear it from your browser.

Reach live chat from any signed-in device, or use the contact form if you cannot get in. We end that session, hold the wallet and reset your password with you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.