Reference

The terms behind your hehe500 account

Our terms and conditions are one page and they govern one thing — your account, from the wallet you fund through bKash, Nagad or Rocket to the way a live table hand or a cricket market gets settled.

Account and wallet rulesbKash, Nagad, RocketLive tables and cricketHow changes reach you

See the Lobby Read FAQ

TERMS HELP

Where to ask about a clause

If a clause doesn't make sense, ask before you deposit — not after. We field terms questions from players in Dhaka and across Bangladesh every day, from wallet verification steps to why a withdrawal is sitting with a check. Message us from the chat window inside your account so the agent sees your wallet history without you retyping an ID. Replies come in English, and we point you to the clause itself rather than a scripted line.

Team online

Account chat

Open the chat window once you're signed in. The agent can see your account, your wallet history and the section you're asking about, so you don't repeat yourself twice.

Written requests

Prefer to put it in writing? Send a message from your account profile naming the section you're querying. We answer in the same thread so you keep the reply on record.

Wallet verification help

Stuck on a bKash, Nagad or Rocket step? Send the transaction ID and the amount you sent. We check it against the wallet record and tell you what's missing.

DATA AND SIGN-IN

How we keep account data and sign-in safe

Everything the terms say about your data sits in one place: what we keep, why we keep it, and when it goes. We hold the details needed to run your wallet and settle markets, plus transaction records after an account closes, because payment disputes can land months later. Changing your own details is a self-service step in your profile. Asking what we hold on you, or asking us to correct it, is a request we log and answer in writing. Cookies stay narrow — they keep you signed in and remember your language.

Account security

Your password and the one-time code sent to your phone are yours alone. We never ask for either in chat. If someone else signs in, change the password from your profile and tell support.

Data we hold

Name, phone number, wallet records and betting history. That is what we need to run the account and answer a dispute. We don't sell it and we don't hand it to other brands.

Cookies and sign-in

Small cookies keep the session open and remember whether you read the lobby in English. Clearing them signs you out. Blocking them stops the wallet pages loading properly on mobile.

Records and changes

Closed accounts keep transaction records for the dispute windows our payment partners set. To correct a detail or ask what we hold, message support and we log the request for you.

What the terms say about your wallet and play

hehe500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms exist to say plainly what you agree to when you hold an account here. They start the moment you open the wallet and they hold for as long as the account stays active. Signing in takes your phone number and a one-time code, and

1
the text you accept at that step is this page — not a shorter copy filed somewhere else. Live tables, slots and cricket markets all sit under the same clauses; we don't write a separate rule set per product. What does shift is the legal side.
2
Availability depends on the law where you are, and not every part of the lobby can be offered in every region. Where a rail such as bKash, Nagad or Rocket isn't open to you, it won't appear at deposit time, and the rest of the terms
3
still stand. We write in plain English for a reason: read a clause once and you should know what it means for your money and your account. When something changes, the date printed on this page moves with it, and any clause touching deposits, withdrawals or
4
how a market settles is flagged in your account before it takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions you ask about the terms

These are the terms questions we get most often, answered the way we'd answer them in chat. If yours isn't here, the clause itself is still the final word — send us the section name and we'll walk through it with you.

Yes. The wallet clauses don't change by rail. Send from an account in your own name, keep the transaction ID, and the deposit lands in the same wallet you play from.

Any balance that isn't tied to an open dispute stays yours. Message support with your wallet number and we route it back through bKash, Nagad or Rocket once the checks finish.

The date printed on this page moves with each update. A change that touches deposits, withdrawals or market settlement is flagged in your account before it starts, so keep your phone number current.

Where you can use the account depends on local law, and eligibility varies by region. We can't offer every part of the lobby everywhere, so check what's allowed where you live before you fund a wallet.

Ask, and we'll tell you what can go and what has to stay. Records tied to payment partners usually remain for their dispute window. Send the request from your account so we can confirm it's you.

Usually we warn first and ask you to correct it. Serious cases — a second account used to take part in the same market, or a payment sent from someone else's wallet — can end in the account closing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The terms behind your hehe500 account

Where to ask about a clause

Account chat

Written requests

Wallet verification help

How we keep account data and sign-in safe

Account security

Data we hold

Cookies and sign-in

Records and changes

Questions you ask about the terms

01 Do the terms apply to bKash, Nagad and Rocket deposits the same way?

02 Can I still withdraw if my account is closed under the terms?

03 How will I know when the terms change?

04 Which law governs these terms?

05 Can I ask you to delete the data you hold on me?

06 What happens if I break an account rule?

Terms & Conditions

Related pages

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